Shipping policy

# Shipping Policy

Last updated: 18 September 2026

## Where we ship

We ship to addresses within the **United States only**, including Alaska, Hawaii, Puerto Rico and APO/FPO military addresses. We do not currently ship internationally.

If you place an order with an international delivery address, we will contact you to cancel and refund it in full.

## Shipping cost

**Shipping is free on every order.** There is no minimum, no shipping charge added at checkout, and no handling fee. The price you see on the product page is the price you pay.

## When your order ships

Orders placed **before 2:00 PM ET on a business day** are packed and shipped the **next business day**. Orders placed after that time, or on a weekend or public holiday, ship on the following business day.

Business days are Monday through Friday, excluding US federal holidays.

## How long delivery takes 

Once your order has shipped, delivery normally takes:

| Destination | Estimated transit time |
| :-- | :-- |
| Continental US | 3–7 business days |
| Alaska, Hawaii, Puerto Rico | 5–10 business days |
| APO/FPO | 7–21 business days |

These are estimates provided by the carrier, not guarantees. Carrier delays, severe weather and peak periods around major holidays can add time.

## Tracking

Every order ships with tracking. You will receive a confirmation email with a tracking number as soon as your parcel leaves our facility. Tracking information can take up to 24 hours to begin updating after you receive it.

If you have not received a shipping confirmation within 3 business days of ordering, please email us at **jack.marshly1@gmail.com** and we will look into it.

## If something goes wrong

**Your tracking says delivered but the parcel is not there.** This is usually a carrier scanning a parcel before the final drop-off. Please check with your household, your building's mail area and your immediate neighbors, and allow **48 hours** — most parcels appear in that window. If it has not arrived after that, email us and we will replace it.

**Your parcel is lost or damaged in transit.** Email us at **jack.marshly1@gmail.com** with your order number. We will replace the order at no cost to you. You do not need to deal with the carrier yourself.

**You entered the wrong address.** Email us immediately. If the order has not yet shipped we can correct it. If it has already shipped we cannot reroute it, but if it is returned to us we will reship it to the corrected address at no charge.

**Your order is significantly delayed.** If we cannot ship your order within 30 days of purchase, we will notify you and you may cancel for a full refund at any time before it ships.

## Address changes and cancellations

We pack orders quickly, so the window to change or cancel is short. Email **jack.marshly1@gmail.com** as soon as possible with your order number. If the order has not yet been packed we will amend or cancel it. Once it has shipped, our 60-day money-back guarantee applies instead.

## Questions

Email **jack.marshly1@gmail.com** with your order number and we will get back to you within 1 business day.

Marshly